Great product if you can get past the terrible customer service
May 04, 2020
Great product if you can get past the terrible customer service
Score 4 out of 10
Vetted Review
Verified User
Overall Satisfaction with 8x8 X Series (Formerly Virtual Office)
This system is used as our main phone line. It is used across the whole department. We each have our own line and general line. This system is good because it allows us our own line and forwards our calls to our cell phones. Since we all are not in the office most of the time we do not miss calls and get more work done overall. It is very helpful.
- Call forward to cell.
- Voicemail to email.
- Group voicemail.
- Voicemail greeting.
- Overall.
- User platform is confusing.
- Setting up phone lines is hard.
- Customer service is lacking.
- Zero help when technical problems.
- Negative. Was using a system way too expensive.
- No sales rep to help me use it or change my plan.
- Allows calls to ring to cell phone without revealing our numbers.
Do you think 8x8 Work delivers good value for the price?
Yes
Are you happy with 8x8 Work's feature set?
Yes
Did 8x8 Work live up to sales and marketing promises?
Yes
Did implementation of 8x8 Work go as expected?
No
Would you buy 8x8 Work again?
Yes