Overall Satisfaction with 8x8 X Series
Our organization uses 8x8 X2 licenses for all clergy and support personnel and uses the X1 licenses for our fax and alarm systems. During the pandemic, everyone is working remotely with the 8x8 iPhone application. It allows everyone to continue to make phone calls, receive voicemails, and coordinate with each other without having to be physically in the office.
- 8x8 has cut down total monthly phone system cost by approximately 25%.
- We can now work remotely without missing important calls and messages.
- We can run many more reports than we could before as to who is calling and when.
- Auto-attendant allows office personnel to not always have to answer if only basic information is needed by the caller.
8x8 was a replacement for local cable company lines and an older PBX system. We chose it because it was much more price competitive, and allowed us much greater control over call queues, users, and schedules. We also wanted a much more full-featured auto-attendant, that was more flexible than anything we could program on our PBX or get through the hybrid-VOIP system from the local company.
Do you think 8x8 X Series delivers good value for the price?
Are you happy with 8x8 X Series's feature set?
Did 8x8 X Series live up to sales and marketing promises?
Did implementation of 8x8 X Series go as expected?
Would you buy 8x8 X Series again?
I would recommend 8x8 for any of my clients who need a flexible and relatively easy to set up full-featured phone system. The price makes it attractive as a replacement for a traditional on-premises phone system as well as a replacement for other non-VOIP systems. The licensing allows for any scenario from a simple fax line, up to a full call-center implementation.
8x8 X Series Feature Ratings
8x8 X Series Support
Customer support is good, and can usually correct any problems on the first try. The only criticism I have is that the web-based ticketing system sometimes does not update properly when trying to update tickets. Representatives are knowledgeable and can connect remotely to help with any setup issues. Phone, email, and chat support are all available.