Overall Satisfaction with 8x8 X Series (Formerly Virtual Office)
We switched to 8x8 after talking to experts about VOIP advice, as well as other friends in the industry. So far, I think we have also used two other VOIP/unified communications solutions systems. We are happy with their customer service and of course the deals we got from them. We use it as a way to talk to our overseas clients from our staff headquarters in Southeast Asia, and it also lets us have a way to answer calls from the ads that we run in our other departments. It's been pretty convenient so far. The analytics are also easy to access and understand, and our managers also told me that they like the automatic call recording feature. Personally, it's also a neat system to always get in touch with our clients in the US, as an executive who travels all the time.
- We are just starting but it has saved us quite a bit already.
- Ease of training is really good for us.
I think I've already shared this in my previous answers (first question). We have previously used RingCentral and Mojo. We were also looking into five9. We like 8x8 for ease of use, which means less time needed for training, and ease of scale for us. It's aligned towards fast company growth.
We have talked to a couple of people not just from 8x8 but also from VOIP Advice. They all were extremely helpful, patient, and thorough. We felt that they really valued us as a customer and they never let anything fall through the cracks. They also check with us to make sure that we are continuously happy with the service.
Do you think 8x8 X Series delivers good value for the price?
Are you happy with 8x8 X Series's feature set?
Did 8x8 X Series live up to sales and marketing promises?
Did implementation of 8x8 X Series go as expected?
Would you buy 8x8 X Series again?
The 8X8 VOIP unified communications solutions are best suited for organizations that need a reliable phone system and are gunning to scale fast.