Item: 8x8 Work
Rating: 8
Author: Chris Doughty

Use Cases and Deployment Scope

Our entire company now uses 8x8 X Series. The COVID-19 pandemic forced changes to how our business operates, and the first thing we needed was a modern phone system. We were using a very old local AT&T Synapse system, so the fact that 8x8 X Series made porting numbers easy was very important. The most important feature for us was to be able to receive phone calls from clients from home or while on-the-go. 8x8 had all of the features we were looking for and gave me the flexibility to get customer calls routed very quickly and efficiently.

Pros and Cons

Easy to customize and configure for a number of use cases
Very simple to port numbers so that our customers saw no break in continuity
Online dashboard makes configuration easily accessible

Transferring calls is a bit clunky in how we use it.
The mobile app sometimes does not adjust availability status when pressed the first time.

Return on Investment

It has allowed us to continue to do business and help customers while our showroom has been closed.

Support Rating

I haven't had any troubles yet so haven't had much need for tech support. Getting help during setup was a little slower than I'd have liked but I attribute that to a huge spike in demand because of the pandemic.

Key Insights

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

Yes

Did implementation of 8x8 Work go as expected?

Yes

Would you buy 8x8 Work again?

Yes

Likelihood to Recommend

I do not have any specific scenarios where I think 8x8 X Series might not be well suited, but I imagine that much larger companies have needs and problems that I can't envision. 8x8 X Series does what we need, extremely well.

8x8 X Series brought our business out of the dark ages.

Overall Satisfaction with 8x8 X Series (Formerly Virtual Office)