Item: 8x8 X Series
Rating: 10
Author: Rick Corey

Use Cases and Deployment Scope

Due to the current COVID-19 Safer at Home Order, we were forced to take our business remote. Our old IP Phone solution did not allow us to utilize so much as call forwarding without $1000s worth of additional investment in licensing. After discussing a system replacement for several years, we were forced to make a very quick decision. Not only was 8x8 X Series an easy choice, but it also saves us close to $500/mo in fees and expenses just in service alone. All of our employees are working from remote locations and to our customers, it is completely seamless. Once we placed the order, we were up and running in less than one week! Unheard of! We use it to process incoming calls, facilitate staff meetings and scheduling as well as an overall improvement in overall staff communications. Simply put, we would be in serious trouble without 8x8 X Series and their amazing support!

Pros and Cons

Flexibility in hardware/software implementation
Amazing technical Support
Outstanding Value

The Desktop App has a few issues staying in sync with the other users

Return on Investment

8x8 X Series was implemented to allow required remote access during the pandemic, but it has effectively changed the way we will do business in the future.

Alternatives Considered

Windstream ISP

We used an IP Phone solution from Windstream, which was purchased over 10 years ago. It was difficult to maintain, had no mobility options, or even a mobile application. That system was never updated with new features or functionality. To be blunt, we were sold a product and then the vendor disappeared. $1000s invested and left disappointed. The 8x8 X Series changed all of that in a matter of days.

Support Rating

Every question or concern I have had was answered quickly and thoroughly. To be honest, the only issues we have had came during the implementation and transfer away from our previous SIP and the old system. Support has been amazing.

Key Insights

Do you think 8x8 X Series delivers good value for the price?

Yes

Are you happy with 8x8 X Series's feature set?

Yes

Did 8x8 X Series live up to sales and marketing promises?

Yes

Did implementation of 8x8 X Series go as expected?

Yes

Would you buy 8x8 X Series again?

Yes

Other Software Used

Zoom Video Webinar, Google App Engine, iMIS

Likelihood to Recommend

In our case, the COVID-19 situation forced us into working remotely, which we were unprepared to do with our old PBX. The ease and speed at which this system was implemented were extraordinary. 8x8 X Series is a complete system that provides us with Call Routing, transfers, anywhere access, and video conferencing.

8x8 X Series Saved Our Business During the COVID-19 Crisis

Overall Satisfaction with 8x8 X Series (Formerly Virtual Office)