8x0 review
May 07, 2020

8x0 review

Mary Novak | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 X Series (Formerly Virtual Office)

Across the whole organization.
  • Ability to answer office calls on our cell phones.
  • It was working great and then it went crazy.
  • Kept calling our office, ringing twice and no one there.
  • So far it has been a negative impact since it is not working properly.
As I said initially the suppor was fantastic and then once we were up and running it is very difficult to get support.

Do you think 8x8 Work delivers good value for the price?

Not sure

Are you happy with 8x8 Work's feature set?

No

Did 8x8 Work live up to sales and marketing promises?

No

Did implementation of 8x8 Work go as expected?

Yes

Would you buy 8x8 Work again?

No

Initially the customer service was great but when we had issues it was very difficult getting any support.

8x8 Work Feature Ratings

Not Rated
Answering rules
1
Call recording
1
Call park
1
Call screening
1
Message alerts
1
Mobile app for iOS
4