Item: 8x8 X Series
Rating: 8
Author: Lisa Maier

Use Cases and Deployment Scope

This is our main phone system for our virtual company. We are heavy users of the desktop, virtual, and 8x8 app phones.

Pros and Cons

Interoffice extension calling so easy to reach colleagues.
Reliable and quality service.
Ability to customize presentation so we look like a larger company than we are.

Trying to add or delete extensions to meet business needs (particularly reductions).
Technical support can be of variable quality, although it is mostly sufficient.

Return on Investment

It has to be high since it is imperative that we have a phone system.

Until recently, support was excellent. Technical support calls were always answered, and the technician either resolved the issue or escalated. Now, it is a bit more convoluted, in that some calls are answered and some are shunted off to chat or email. As a small business owner who doesn't have a lot of time, this is very inconvenient and the service is not as high.

Key Insights

Do you think 8x8 X Series delivers good value for the price?

Yes

Are you happy with 8x8 X Series's feature set?

Yes

Did 8x8 X Series live up to sales and marketing promises?

Yes

Did implementation of 8x8 X Series go as expected?

Yes

Would you buy 8x8 X Series again?

Yes

Other Software Used

ConnectWise Manage, Pipedrive, Brightpod

Likelihood to Recommend

Overall, it is a good system. I am not sure if the pricing is good or average, so I'd recommend a price comparison, some of your departments are easier to deal with than others (it is virtually impossible to reach billing for a cancellation of a few of my licenses, and that is very frustrating).

8x8: Still Pretty Good for SMBs, Even With Recent Changes That Downgrade Experience

Overall Satisfaction with 8x8 X Series (Formerly Virtual Office)