Great product!
Tim Layton | TrustRadius Reviewer
August 27, 2020

Great product!

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with 8x8 X Series (Formerly Virtual Office)

It’s great for using to organize conference calls with internal staff and with leads. It has lots of great features and makes life and business very easy. 8x8 customer service is also amazing and is very courteous and friendly with listening to the situation and coming up with a fast solution. We have different offices in different states and 8x8 makes conference calls and transferring calls super easy! I know that my company has used 8x8 for a long time and is very satisfied with it.
  • Great IT support.
  • Great features. I really enjoy how easy it is to navigate each feature such as fax, text, missed call. I also love the feature of being able to see all past calls/faxes/texts so I can trace anything back for reference.
  • Great communication tools.
  • I would like a way to receive an email when I have a new incoming text message on my 8x8.
  • For me - the ROI is being able to close business much faster. I love being able to receive electronic faxes while I’m out of the office as I receive purchase orders and know they have arrived with the email update.
I haven’t used any similar products in my current or previous jobs. 8x8 was something new for me 5 yrs ago and I love it and can’t imagine anything better. Virtual office is super easy to use and is a great tool with connecting to our team, staff, and customers. Our vendors also love contacting us knowing that there will be no issues and/or delays with the call and sound quality.
Very easy to use. In this day of age, finding a company with a great product, competitive pricing and top of
the line customer service is hard to do. We found it with 8x8 and look forward to using it for many years to come.
We also will be happy to recommend it to anyone else who is looking for suggestions.

Do you think 8x8 X Series (Formerly Virtual Office) delivers good value for the price?

Yes

Are you happy with 8x8 X Series (Formerly Virtual Office)'s feature set?

Yes

Did 8x8 X Series (Formerly Virtual Office) live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of 8x8 X Series (Formerly Virtual Office) go as expected?

I wasn't involved with the implementation phase

Would you buy 8x8 X Series (Formerly Virtual Office) again?

Yes

Suited for great conference calls due to easy connecting and easy setup. It allows us to be on time for our
internal customers and our external customers who are joining a call/conference call. 8x8 also has amazing
customer service.

8x8 X Series (Formerly Virtual Office) Feature Ratings

Hosted PBX
9
User templates
10
Call reports
10
Directory of employee names
10
Answering rules
10
Call recording
10
Call park
9
Call screening
9
Message alerts
10
Video conferencing
10
Audio conferencing
7
Video screen sharing
10
Instant messaging
10
Mobile app for iOS
10
Mobile app for Android
10