Item: 8x8 Work
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

We use 8x8 throughout the organization. We have two locations and both are managed by the IT team. We use ring groups, and it has helped us to use our internal resources more effectively. We can communicate between sites very easily. We can support this through the web management portal and do not have an on-premise PBX.

Pros and Cons

In the last 3 years, I can only remember one brief outage.
I have found the support to be faster than many other providers.
It has been easy to manage the system through the web portal.

It can be difficult to reconfigure the Polycom phones, as we have several models.

Return on Investment

Positive impact has been the ability to add/remove lines.

Support Rating

Sometimes it's difficult to get an answer from support.

Key Insights

Do you think 8x8 Work delivers good value for the price?

Not sure

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of 8x8 Work go as expected?

I wasn't involved with the implementation phase

Would you buy 8x8 Work again?

Yes

Other Software Used

Veeam Backup & Replication, Microsoft 365 (formerly Office 365), Microsoft Azure

Likelihood to Recommend

Any LAN drop can be used, so it is easy to add the phone, but if not a POE switch, you need the AC adapter, which can be limiting. There are areas on a production floor without a nearby receptacle.

Satisfied Admin

Overall Satisfaction with 8x8 X Series (Formerly Virtual Office)