Not a good solution for small business
October 07, 2020
Not a good solution for small business
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with 8x8 X Series (Formerly Virtual Office)
Used across the whole organization for internet phone service.
- Capabilities are are good, if they work
- desktop manager easy to use
- Phone hardware is good
- The stability of the phone system deteriorated and they could not resolve remotely.
- Business practices are shady, way too expensive for value.
- They are too big to give any quality service to small businesses. Maybe ok for large businesses with IT staff.
- Instability caused a lot of wasted time/money and perhaps lost business.
- Value for money not there. Less expensive and equally good systems available.
- Customer service is very difficult to work with.
I had to change to another provider due to all the problems with 8x8. The new provider's capabilities are equal to 8x8 at half the cost and I have local support via phone or on-site if ever needed.
Do you think 8x8 Work delivers good value for the price?
No
Are you happy with 8x8 Work's feature set?
Yes
Did 8x8 Work live up to sales and marketing promises?
No
Did implementation of 8x8 Work go as expected?
No
Would you buy 8x8 Work again?
No