Item: 8x8 Work
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

We are currently using 8x8 as a company-wide solution for our phone system. It addresses our need to have mobile solutions whereas we are always on the go. With 8x8 we can answer the office phone no matter where we are. Additionally, we can easily forward, monitor, and address all phone needs with ease. It also provides a fax solution for us that alleviates the need for us to have an additional line for the very few times we need it throughout the year.

Pros and Cons

Ease of Programming
Versatility
Ability to be mobile yet still answer the office phone

Programming of individual phones
Setup, while easy, can be cumbersome.

Return on Investment

We cut our lines from 4 to 1 with 4 users.

Alternatives Considered

We had traditional phone lines prior to 8x8 and this made it so much easier.

Support Rating

The few times that I've needed support from 8x8, the service has been outstanding. The reps were knowledgeable, professional, and courteous. Additionally, and more importantly, they were swift in implementing a solution for me. I didn't have to wait on hold forever and they solved my problems almost immediately.

Usability

The product is simple to use. The apps for mobile devices are clean as well, making it so that even someone who isn't "tech-savvy" can enjoy the experience.

Key Insights

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

Yes

Did implementation of 8x8 Work go as expected?

Yes

Would you buy 8x8 Work again?

Yes

Other Software Used

Microsoft Office 2016, TeamViewer

Likelihood to Recommend

I believe 8x8 X Series is well suited for a small to medium business where the key players are always on the move. The capability of having the phone system at the ready no matter where you are is wonderful. Additionally, calls can easily be forwarded from one user to another or outside the organization if you wanted to forward to another person.

I'm not sure it would be so well suited as an enterprise solution for a large organization, though admittedly, there may be options within the program that I'm unaware of that make it the right solution for these customers.

Easy to use and a time-saver!

Overall Satisfaction with 8x8 X Series (Formerly Virtual Office)