8x8 was able deliver what they promised.
Updated June 18, 2021
8x8 was able deliver what they promised.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with 8x8 X Series (Formerly Virtual Office)
We had legacy phone system which always had issues with capabilities and technological changes. 8x8 was able to address all of those issues. On the other hand, we had a mixture of various platforms for logging on, recording, intercom, switchboard, which 8x8 also addressed and were able to collaborate all of those requirements into 1 platform.
- Manageability
- Reliability
- Customer Service
- Cost
- Support
- Cost
- Reliability
- Cost
- Uptime
Do you think 8x8 Work delivers good value for the price?
Yes
Are you happy with 8x8 Work's feature set?
Yes
Did 8x8 Work live up to sales and marketing promises?
Yes
Did implementation of 8x8 Work go as expected?
Yes
Would you buy 8x8 Work again?
Yes
8x8 Work Feature Ratings
Using 8x8 X Series (Formerly Virtual Office)
2800 - ALL
10 - Basic IT
- Customer Service
- Reliability
- Cost
Evaluating 8x8 X Series (Formerly Virtual Office) and Competitors
Yes - Cisco CUCM
- Price
- Product Usability
- Product Reputation
Wont change anything
8x8 X Series (Formerly Virtual Office) Implementation
- Implemented in-house
Yes - We implemented by regions
Change management was minimal
8x8 X Series (Formerly Virtual Office) Training
- no training
We got the documents and used them to train ourselves. It was great that way.
Configuring 8x8 X Series (Formerly Virtual Office)
Plan your layout and your pbx assignments
No - we have not done any customization to the interface
No - we have not done any custom code
8x8 X Series (Formerly Virtual Office) Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed Immediate help available Support cares about my success Quick Initial Response | None |
The support that we got was good and the system is reliable enough for us to not spend anymore for Premium Support
We had a PBX outage and they got a war room created and got us running within 2 hours. That was excellent.
Using 8x8 X Series (Formerly Virtual Office)
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Various ways to do things
- User Friendly
- Upload features
- User Maintenance
- Unable to restrict users from blocking calls
Yes - Very well. Flipping calls is one of the best features
8x8 X Series (Formerly Virtual Office) Reliability
Integrating 8x8 X Series (Formerly Virtual Office)
- File import/export
- Single Signon
Plan well before integtrating
Relationship with 8x8, Inc.
We were honest. They were transparent. That worked for us.
Transparency