8X8 needs some improvement
Updated February 03, 2021
8X8 needs some improvement
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with 8x8 X Series (Formerly Virtual Office)
I am using 8X8 as a VoIP phone. I can use the phone app, physical phone and virtual on my computer. It also integrates with Salesforce which is a great feature. I use the video conferencing and phone extent ion. The customer service has improved and response time as well.
- Voip
- Video Conference
- Salesforce compatible
- Communication
- Staff training
- More video conferencing features
- I like the video conferencing features.
- There is no option for webinar presentation.
- It stopped working with Salesforce.
I selected 8X8 because of the ease of using the VOIP system. Lot's of great features like adding additional phones from another location and to have all the phone answering options. However, the answering options are not user friendly and I normally need to call customer service. The voice quality is normally good.
Do you think 8x8 Work delivers good value for the price?
Yes
Are you happy with 8x8 Work's feature set?
No
Did 8x8 Work live up to sales and marketing promises?
No
Did implementation of 8x8 Work go as expected?
No
Would you buy 8x8 Work again?
No
8x8 Work Feature Ratings
Using 8x8 X Series (Formerly Virtual Office)
3 - administration and customer retention
I only use the online chat to work with 8x8 issues
- phone integration with Salesforce
- phone extension via voip
- video conferencing
- phone extension to other states
- video conferencing for one on one meetings
- more office extensions
- group webinars
Evaluating 8x8 X Series (Formerly Virtual Office) and Competitors
Yes - ooma
- Price
- Product Features
- Prior Experience with the Product
Salesforce integration
Be able to test each service
8x8 X Series (Formerly Virtual Office) Implementation
- Implemented in-house
Yes - phone only and then salesforce integration followed by extension
Change management was minimal - not much to say. It has been the first service i used
- Start up was smooth
- Salesforce integration has been difficult at times
- meetings also had some issued
8x8 X Series (Formerly Virtual Office) Training
- no training
most is user friendly but some required tech support
Configuring 8x8 X Series (Formerly Virtual Office)
be patient
Some - we have done small customizations to the interface - to answer calls and have a voicemail service. It requires tech support
No - we have not done any custom code
8x8 X Series (Formerly Virtual Office) Support
| Pros | Cons |
|---|---|
Good followup | Less knowledgeable Problems left unsolved Not kept informed Escalation required Difficult to get immediate help Need to explain problems multiple times Slow Initial Response |
I have the regular business 8X8 program and I am not sure if that is considered Premium
Yes - yes but it took a long time
Just recently with a compatibility issue with another program
Using 8x8 X Series (Formerly Virtual Office)
| Pros | Cons |
|---|---|
Like to use Relatively simple Well integrated Feel confident using | Difficult to use Requires technical support Slow to learn Cumbersome Lots to learn |
- phone calls
- phone call recording
- meetings on video
- some of the video meeting features
- faxing
Yes - I works fine on my android
8x8 X Series (Formerly Virtual Office) Reliability
Integrating 8x8 X Series (Formerly Virtual Office)
- Salesforce
some times there have been compatibility issues and 8x8 usually works them out
talk to the techs first
Relationship with 8x8, Inc.
do your research with other vendors
Upgrading 8x8 X Series (Formerly Virtual Office)
Yes - it was not a good process but the result was
- price