8x8 | A great and low-cost phone solution for every company.
December 14, 2020
8x8 | A great and low-cost phone solution for every company.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with 8x8 X Series (Formerly Virtual Office)
We use 8x8 for two companies for all incoming and outgoing calls, starting in early 2015. We have a competitive priced global plan which allows for unlimited calls to approx. 40 countries which is very convenient for our international business.
The company offers several options to set-up calls queues. The service team has always been reachable and attended to any requests during the last five years. As a public company, 8x8 provides us with the confidence that they act in the best interests of all their stakeholders - customers, employees and shareholders.
The company offers several options to set-up calls queues. The service team has always been reachable and attended to any requests during the last five years. As a public company, 8x8 provides us with the confidence that they act in the best interests of all their stakeholders - customers, employees and shareholders.
- Excellent customer service.
- Very competitive pricing.
- Convenient online, internet based phone menu to receive & make calls on computers & phones.
- Public company status provides customers with added confidence in 8x8's operations.
- The global unlimited plan could include perhaps countries in the Middle East in the future.
- The global plan could perhaps include additional mobile phone numbers in certain countries.
- Otherwise no complaints or ideas for improvement.
- No lost business since calls are accessible from everywhere.
- Low costs.
- Phone expenses are very stable without any surprises.
I evaluated all the main competitive offerings and 8x8 seemed to be the best solution in early 2015.
So far, 8x8 has never disappointed us. We were never interested in any other competitor product since we use 8x8.
So far, 8x8 has never disappointed us. We were never interested in any other competitor product since we use 8x8.
Do you think 8x8 Work delivers good value for the price?
Yes
Are you happy with 8x8 Work's feature set?
Yes
Did 8x8 Work live up to sales and marketing promises?
Yes
Did implementation of 8x8 Work go as expected?
Yes
Would you buy 8x8 Work again?
Yes
8x8 Work Feature Ratings
Evaluating 8x8 X Series (Formerly Virtual Office) and Competitors
- Price
- Product Features
- Product Usability
I would not change anything after a solid review process and have never regretted the 8x8 choice.
8x8 X Series (Formerly Virtual Office) Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Yes - German numbers were categorized wrong, but billing took care of it.
They took a lot of time to get our call queues correctly set up, but 8x8 support is always great.
Using 8x8 X Series (Formerly Virtual Office)
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Online Phone Contacts
- None