8x8 review
February 01, 2021
8x8 review
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with 8x8 X Series (Formerly Virtual Office)
8X8 X Series is being used across the whole organization and is integrated to assist in customer relations using recordings for staff training and role playing. I also manage the agency using the system while away from the office. The virtual office system is strategic to managing and tracking agency activity
- Ability to email, fax, and text
- Ability to record and listen to converstions for training
- Ability to make calls away from the office to work remotely
- Ability to answer office calls away from the office
- Occasionally we have bad connection service; however, technical support is always able to fix it.
- The positive impact is caller recognition , call recordings and great service when needed
- The cost savings from a regular phone system was dramatic
- The svings were great(thosands) and the services great.
We had a traditional phone system and the difference in cost and available services was like night and day. There is no contest there.
Do you think 8x8 Work delivers good value for the price?
Yes
Are you happy with 8x8 Work's feature set?
Yes
Did 8x8 Work live up to sales and marketing promises?
Yes
Did implementation of 8x8 Work go as expected?
Yes
Would you buy 8x8 Work again?
Yes