Diversity and Flexibility with Reliability
February 07, 2021

Diversity and Flexibility with Reliability

Paul Locke | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 X Series (Formerly Virtual Office)

I have used 8x8 for 10+ years and find the services sound, robust, and exceptionally functional for the business need. Service has been stellar and the ability to meld the service to the employee function has never faltered. 8x8 rocks! America Insurance Brokers will continue to implement at our multi-office business, and for additional offices in the near future.

Pros

  • Fax service
  • Adaptability of use per device
  • Enterprise-wide call recording and accessibility to those recorded calls.

Cons

  • Sales process responds slow.
  • Cost for recorded call hosting is high.
  • Handset to bluetooth is not as strong as preferred.
  • Flexible services.
  • High cost for recorded call storage.
  • Package service needs with voice, messaging, video, fax, and more.
Stability and service... two terms that are critical to a well-provided phone network. 8x8 X series provides us the services across a broad range of devices and environments that permit non-interrupted consistency to employee productivity and process management.

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

Yes

Did implementation of 8x8 Work go as expected?

Yes

Would you buy 8x8 Work again?

Yes

In a non-centric office environment where you're working from home/library/coffee bar, the functionality is seamless. The call recording process for transferred calls does not follow well to find the recorded call. If an extension answers the call and hangs up, the call recording is well found. If the original extension answers then forwards that caller to another extension, the call is not found in the final extension's recorded call database.

8x8 Work Feature Ratings

5.3
Hosted PBX
10
User templates
7
Call reports
3
Directory of employee names
1
4.5
Answering rules
Not Rated
Call recording
8
Call park
Not Rated
Call screening
Not Rated
Message alerts
1
8.7
Video conferencing
6
Audio conferencing
10
Video screen sharing
Not Rated
Instant messaging
10
10.0
Mobile app for iOS
10
Mobile app for Android
Not Rated

Comments

  • Jeremiah Mercado | TrustRadius Reviewer
    Jeremiah Mercado
    (Vendor Representative) commented 4 years ago
    Thank you for your feedback Paul!

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