Diversity and Flexibility with Reliability
February 07, 2021

Diversity and Flexibility with Reliability

Paul Locke | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 X Series (Formerly Virtual Office)

I have used 8x8 for 10+ years and find the services sound, robust, and exceptionally functional for the business need. Service has been stellar and the ability to meld the service to the employee function has never faltered. 8x8 rocks! America Insurance Brokers will continue to implement at our multi-office business, and for additional offices in the near future.
  • Fax service
  • Adaptability of use per device
  • Enterprise-wide call recording and accessibility to those recorded calls.
  • Sales process responds slow.
  • Cost for recorded call hosting is high.
  • Handset to bluetooth is not as strong as preferred.
  • Flexible services.
  • High cost for recorded call storage.
  • Package service needs with voice, messaging, video, fax, and more.
Stability and service... two terms that are critical to a well-provided phone network. 8x8 X series provides us the services across a broad range of devices and environments that permit non-interrupted consistency to employee productivity and process management.

Do you think 8x8 X Series delivers good value for the price?


Are you happy with 8x8 X Series's feature set?


Did 8x8 X Series live up to sales and marketing promises?


Did implementation of 8x8 X Series go as expected?


Would you buy 8x8 X Series again?


In a non-centric office environment where you're working from home/library/coffee bar, the functionality is seamless. The call recording process for transferred calls does not follow well to find the recorded call. If an extension answers the call and hangs up, the call recording is well found. If the original extension answers then forwards that caller to another extension, the call is not found in the final extension's recorded call database.

8x8 X Series Feature Ratings

Hosted PBX
User templates
Call reports
Directory of employee names
Answering rules
Not Rated
Call recording
Call park
Not Rated
Call screening
Not Rated
Message alerts
Video conferencing
Audio conferencing
Video screen sharing
Not Rated
Instant messaging
Mobile app for iOS
Mobile app for Android
Not Rated