Enjoyable distraction
February 28, 2021
Enjoyable distraction
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with 8x8 X Series (Formerly Virtual Office)
Used across the entire organization. It offers the ability to monitor, generate reports on ring groups, bring together the best of voice, video, chat, contact center, analytics, and APIs. 8x8 X Series empowers everyone to work more naturally and every business to be more successful. It offers the end-user the ability to make changes to their auto attendant, ring groups, setting up extensions, forwarding rules, scheduled holidays, and closed messaging.
Pros
- Setting up auto attendant.
- Creating new user profiles.
- Reporting analytics.
- View devise status and inventory.
Cons
- The data within Details of Ring Groups is confusing and not well presented.
- The Glossary: Ring Group Summary needs improvement.
- The Glossary: Ring Group Member Details needs improvement.
- The Glossary: Ring Group Listing needs improvement.
- There is a data glitch when generating a Details of Ring Group and the same report as a Ring Group Summary. Numbers are not the same.
- Went from an old D Term system. 8x8 allowed us to quickly deploy a new phone system.
- 3Com Baseline Switches (Discontinued), Cisco 800 Series Integrated Services Routers (ISR 800), Avaya OneCloud CCaaS, Verizon Connect and Ubiquiti WLAN
Similar functionality, reliability, and cost.
Do you think 8x8 Work delivers good value for the price?
Not sure
Are you happy with 8x8 Work's feature set?
Yes
Did 8x8 Work live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of 8x8 Work go as expected?
Yes
Would you buy 8x8 Work again?
Yes
Comments
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