Great service - best bang for buck !
March 09, 2021

Great service - best bang for buck !

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 X Series (Formerly Virtual Office)

Initially, when I joined the organization all of the reps were making phone calls to clients via cell phones. This was a costly expense to the company but also leads would not be answered due to reps no wanting to use their own cell phone. I implemented the use of 8x8 to reps who would be able to call their clients but also have a personal number + voicemail assistant. It has helped the company in many ways and the integration into our CRM is seamless. Highly recommend to others considering this type of service.
  • Outbound calls
  • Integration into the CRM
  • Virtual voicemail
  • App on cell phone is seamless
  • Auto dialer
  • More user friendly tools
  • Easier access to customer support
  • Increase productivity
  • Better client experience
  • Less expense
I have used 8x8 in my previous company of 4 years. Moving into the start world, 8x8 has been amazing. Although I have tried Mitel - I would stick with 8x8. The consistency of quality is amazing and very friendly for reps to plug and play

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Suited specifically when it comes to clients and reps. Many reps do not answer phone calls they do not know. Having the ability to distinguish a personal number and a professional number with a voicemail system enables the reps to work more efficiently.

8x8 X Series Feature Ratings

Not Rated
Message alerts
Instant messaging
Mobile app for iOS