LOVE 8X8! 5 STARS.
June 15, 2021

LOVE 8X8! 5 STARS.

Kylie Gorman | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 X Series (Formerly Virtual Office)

We use the system for our entire organizations and help with inbound/outbound calls for In-Home Care.
  • SUPER convenient on my mobile device.
  • Messaging via I'm except there's no caller ID in texts 1:1s which gets confusing.
  • LOVE the transferring options and listening in on others' calls to learn/training/development.
  • It's super confusing when I'm texting someone and there's no caller ID associated with it and it's too many steps to create contacts for all my prospects and connections.
  • Sometimes it's finicky with hold and transfer options.
  • Voicemail, call triaging.
  • 'DO NOT DISTURB' options and texting photos/attachments.
  • POSITIVE has been it's super easy to triage calls to all employees.
I would use this over any other system.

Do you think 8x8 X Series delivers good value for the price?

Not sure

Are you happy with 8x8 X Series's feature set?

Yes

Did 8x8 X Series live up to sales and marketing promises?

Yes

Did implementation of 8x8 X Series go as expected?

Yes

Would you buy 8x8 X Series again?

Yes

It's always well suited. I love it. Some of my coworkers complain at times that it's 'not working' and for me rarely but sometimes the green call button just has a 'spinner' and doesn't allow me to perform outgoing calls but usually resolves quickly.

8x8 X Series Feature Ratings

Hosted PBX
10
User templates
10
Call reports
10
Directory of employee names
10
Answering rules
10
Call recording
10
Call park
10
Call screening
8
Message alerts
10
Video conferencing
10
Instant messaging
10
Mobile app for iOS
10