A Great Product for the Needs of the 21st Century Business Owner
July 04, 2021
A Great Product for the Needs of the 21st Century Business Owner
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with 8x8 X Series (Formerly Virtual Office)
8x8 X Series (formerly Virtual Office) is used at my company primarily as traffic control to steer clients to the correct area of the services we offer, that best will benefit what they are seeking. It also serves as a buffer from unwanted, time consuming calls from solicitors and automated dialers.
- The Auto Attendant
- The ability to have my office follow me wherever I go.
- Having a virtual fax number for those businesses still using 20th century technology.
- The learning curve of using the Auto-Attendant.
- The online manual does not cover some aspects of using all functions.
- It can be difficult searching for the answer needed to a question using the online resources.
- Auto Attendant
- Voicemail
- Fax
- It has reduced the amount if time it takes to answer unnecessary calls.
- Sales calls are correctly directed to our website which provides all of the information most clients will need, thus eliminating the need to discuss pricing.
I have not used any alternatives since the years of Worldcom or MCI. There have been times I wanted to test the waters and see if another company would be a better fit. After reaching out to them or researching online, I found it unnecessary to do so.
Do you think 8x8 X Series delivers good value for the price?
Yes
Are you happy with 8x8 X Series's feature set?
Yes
Did 8x8 X Series live up to sales and marketing promises?
Yes
Did implementation of 8x8 X Series go as expected?
No
Would you buy 8x8 X Series again?
Yes