Great VoIP Phone Service!
August 26, 2021

Great VoIP Phone Service!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 X Series

It is been used throughout the organization. We use it as our main phone communications service.
  • Internet based management system
  • Virtual Office from your cellphone
  • Connect with our ERP system
  • Conference Calls
  • Customer Support is not completely knowledgeable sometimes
  • Sometimes phones are having issues of connectivity
  • The auto-attendant is not very user friendly
  • Managed by online platform from anywhere
  • Customizable
  • Virtual office in your phone
  • Very good! We track all calls in ERP system
This is the only VoIP that we have used.

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

Yes

Did implementation of 8x8 Work go as expected?

Yes

Would you buy 8x8 Work again?

Yes

Well suited for companies that have employees that need to answer office calls on their phones and track activity.
Also for companies that need to record activity in ERP systems.

8x8 Work Feature Ratings

Hosted PBX
9
User templates
10
Call reports
9
Directory of employee names
10
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Message alerts
10
Video conferencing
8
Audio conferencing
10
Video screen sharing
10
Instant messaging
10
Mobile app for iOS
Not Rated
Mobile app for Android
10