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8x8 [X Series] Not so great
August 24, 2021

8x8 [X Series] Not so great

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with 8x8 X Series

Our organization uses 8x8 X Series [(Formerly Virtual Office)] to manage incoming calls to our Client Support team.
  • Daily Reporting
  • Incoming calls
  • Calls are frequently dropped
  • Calls will frequently come in but when answered, will fail to connect
  • Internal transfers result in dropped calls
  • Acceptance of incoming calls
  • Daily reporting
  • Dropped calls result in more complaints from clients and affects credibility as a reliable support team

Do you think 8x8 X Series delivers good value for the price?

Not sure

Are you happy with 8x8 X Series's feature set?

No

Did 8x8 X Series live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of 8x8 X Series go as expected?

I wasn't involved with the implementation phase

Would you buy 8x8 X Series again?

No

8x8 [X Series (Formerly Virtual Office)] is fairly easy to use, as the UI is fairly user friendly. However, the actual functionality has varied results. Oftentimes, when a call is answered it will fail to connect fully, and either the caller or recipient is not able to hear the other party. Additionally, calls are frequently dropped. Users are forced to restart the program on a regular basis.

8x8 X Series Feature Ratings

6.5
Call reports
8
Directory of employee names
5
6.5
Call recording
8
Call park
Not Rated
Call screening
Not Rated
Message alerts
5
Not Rated
Instant messaging
Not Rated
Mobile apps ()
Not Rated