8x8 [X Series] Not so great
August 24, 2021
8x8 [X Series] Not so great
Score 5 out of 10
Vetted Review
Verified User
Overall Satisfaction with 8x8 X Series
Our organization uses 8x8 X Series [(Formerly Virtual Office)] to manage incoming calls to our Client Support team.
- Daily Reporting
- Incoming calls
- Calls are frequently dropped
- Calls will frequently come in but when answered, will fail to connect
- Internal transfers result in dropped calls
- Acceptance of incoming calls
- Daily reporting
- Dropped calls result in more complaints from clients and affects credibility as a reliable support team
Do you think 8x8 Work delivers good value for the price?
Not sure
Are you happy with 8x8 Work's feature set?
No
Did 8x8 Work live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of 8x8 Work go as expected?
I wasn't involved with the implementation phase
Would you buy 8x8 Work again?
No