8x8 [X Series] Not so great
Overall Satisfaction with 8x8 X Series
Our organization uses 8x8 X Series [(Formerly Virtual Office)] to manage incoming calls to our Client Support team.
- Daily Reporting
- Incoming calls
- Calls are frequently dropped
- Calls will frequently come in but when answered, will fail to connect
- Internal transfers result in dropped calls
- Acceptance of incoming calls
- Daily reporting
- Dropped calls result in more complaints from clients and affects credibility as a reliable support team
Do you think 8x8 X Series delivers good value for the price?
Not sure
Are you happy with 8x8 X Series's feature set?
No
Did 8x8 X Series live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of 8x8 X Series go as expected?
I wasn't involved with the implementation phase
Would you buy 8x8 X Series again?
No