Great Phone!
October 18, 2021

Great Phone!

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with 8x8 X Series

8X8 Virtual Office is being used by our entire organization for doing meetings, listening and reading voicemails on their computer screens, [and] looking up extensions. It is also being used remotely on people's cell phones when they are not in the office working. Virtual Office addresses our organization problems with COVID and having to work remotely. It is a very good product in my opinion.
  • Web Meetings
  • Seeing Voicemails
  • Looking up other extensions
  • Make it easier to connect to the person's calendar for meetings.
  • Ease of use
  • Easy to change things on the 8X8 Admin Console
  • It has had a positive impact as the phones, [and] did not go "down" like our other phones did.

Do you think 8x8 X Series delivers good value for the price?

Yes

Are you happy with 8x8 X Series's feature set?

Yes

Did 8x8 X Series live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of 8x8 X Series go as expected?

Yes

Would you buy 8x8 X Series again?

Yes

8X8 X Series is well suited for our organization as we have numerous sites and it shows you exactly who is calling you. It is very user friendly for all users. I find it particularly easy to change a person's name and if necessary their voicemail password as that is part of my job to make sure that everyone can easily access their voicemails.

8x8 X Series Feature Ratings

Directory of employee names
10
Answering rules
6
Call recording
7
Call park
7
Message alerts
10
Video conferencing
7
Audio conferencing
7
Video screen sharing
7
Instant messaging
8
Mobile app for iOS
8
Mobile app for Android
8