Office Text That Works
November 11, 2021

Office Text That Works

Thomas George | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with 8x8 X Series

Used across all departments, used for employee-to-employee communication via instant message, used to communicate with clients via SMS. The phone app has made it possible to effectively communicate on the go. [8x8] X Series has progressively intergraded mobile technology including the ability to send and receive texts and photos from mobile to desktop. This feature alone has refined how we communicate with clients and the convenience is well taken.
  • Text
  • Instant message between users
  • Setting up away greetings for days we are closed is a complicated process, it would be nice to see this simplified and integrated into virtual office.
  • Caller Id and call history do not always work in real-time with the user interface. Some employees will see the missed/incoming/outgoing call history and others will not see certain calls.
  • Integrating the FAX to the same virtual desktop interface would be great. Having to log in to a different account to send a fax seems outdated and require[s] an extra step.
  • Text
  • Photo text
  • Instant message
  • Fax
  • Virtual office has been a game changer for us.
Cost of [8x8] X Series is priced superior to others.

Do you think 8x8 X Series delivers good value for the price?

Yes

Are you happy with 8x8 X Series's feature set?

Yes

Did 8x8 X Series live up to sales and marketing promises?

Yes

Did implementation of 8x8 X Series go as expected?

No

Would you buy 8x8 X Series again?

Yes

Great as a office communication platform.

8x8 X Series Feature Ratings

Not Rated
Hosted PBX
Not Rated
User templates
Not Rated
Call reports
Not Rated
Directory of employee names
Not Rated
Answering rules
Not Rated
Call recording
Not Rated
Call park
10
Call screening
Not Rated
Message alerts
10
Video conferencing
Not Rated
Audio conferencing
Not Rated
Video screen sharing
Not Rated
Instant messaging
10
Mobile app for iOS
10
Mobile app for Android
Not Rated