1. Home
  2. Business Intelligence (BI) Tools
  3. 9 Spokes Reviews
  4. User Review of 9 Spokes
Nice to look at but missing a lot of apps
Updated May 02, 2018

Nice to look at but missing a lot of apps

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with 9 Spokes

I use 9 Spokes as a one-stop dashboard for my small business. I use 9 Spokes to see my QuickBooks, LinkedIn and other social media all in one place. I am a one-person operation right now so I would say it's being used across my whole organization. It addresses an issue with browsing several tabs at once. I see at a glance where my business stats are headed.
  • Grouping several apps in one place for easy viewing.
  • Clean dashboard interface that looks uncluttered when viewing several apps at once.
  • Setting up the apps is a breeze when the platform supports them.
  • Integration with apps that are listed. Some of them are not supported yet and it seems the wait is taking longer than I'd like.
  • iPhone support. It would be nice to have this in the app store. Not available as of 04/25/2018.
I actually chose QuickBooks (currently using) and Method (used for a month) before deciding that 9 Spokes is just good for looking at a few apps in one place. I'll keep checking back with them to see if they have improved. I wouldn't be surprised if 9 Spokes improves their product within the next 6-12 months.
Good for letting your investors, employees and others know at a glance how your company is doing. The interface is clean and organized well. I just wish more of the app's functionality was available for testing and implementation. "Coming soon" is not really encouraging when we already have been waiting for a year or more.

9 Spokes Feature Ratings

BI Platform ()
Not Rated
Supported Data Sources ()
Not Rated
9.0
Customizable dashboards
9
7.0
Drill-down analysis
7
Report Output and Scheduling ()
Not Rated
10.0
Pre-built visualization formats (heatmaps, scatter plots etc.)
10
9.0
Multi-User Support (named login)
9
Multiple Access Permission Levels (Create, Read, Delete)
Not Rated
8.0
Responsive Design for Web Access
6
Dashboard / Report / Visualization Interactivity on Mobile
10
Not Rated
REST API
Not Rated
Javascript API
Not Rated

Using 9 Spokes

1 - Owner of Lonell Multimedia. Sole proprietorship
1 - No special people or skills needed.
  • Great for looking at the overall company and how its doing in one place.
  • Investor reports
  • Client reports
  • Employee reports
  • Social Media integration

Evaluating 9 Spokes and Competitors

  • Price
The 9 spokes software is free to evaluate. I tried it looking for an all in one solution for CRM. I thought this software was very user friendly. The only thing it lacks is functionality of the current apps associated with it. Some aof the apps say they will be available soon.
More app availability would convince me to use this product more. Perhaps in the future when they more apps associated then I will be onboard. For now, the most useful apps for me are QuickBooks and Square. Other available apps are greyed out, coming soon. I'll keep checking back with them.

9 Spokes Support

Support was helpful in the beginning but no longer needed because I didn't use the software as much. The experience that I did have with support was very friendly but not enough to give a good review. If the support team was called for initial setup, video chat or messenger app was used.
ProsCons
None
None
No - I would not pay for premium support for any software or services. Customer Support is just another part of the company that should not be priced. If you have an issue, there should be a representative available whether the services are paid for or not. What if all companies worked with this model?
I cannot describe a time when 9 Spokes International Limited provided me with exceptional support for this product. I haven't used it enough to rate them in this area.