MY experience On Acoustic Analytics
September 13, 2021

MY experience On Acoustic Analytics

Tanu Chahal | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

We collaborate with business and technology teams and come up with predictive algorithms to get better business results from our existing analytics program. It provides us with an understanding of omnichannel customer performance and directs decision-making. It captures all of a website's traffic, no got to tag pages or decide before time what data you would like to capture. Acoustic Analytics is not only is the capture of user behavior through activity automatically recorded but other, physical activity can also be channeled into the solution e.g. physical store purchases, call center interactions, etc.
  • very easy to implement
  • Data is captured and processed in real time
  • Strong staff with design and analytical capability to drive the solution and deliver tangible benefits.
  • Improve UI/UX
  • Client side interactions also can be captured, but takes extra time because of integration into a site
  • campaign tracking
  • building custom segments
  • help in monitoring hidden file
  • Without being exhaustive, mainly, we use tealeaf to detect and fix broken CJ
  • cost is a concern
Analytics! We want to utilize software that gave us basic information back. Obviously, with technology becoming smarter, more updated and more efficient, we converted to software that would handle that...IBM. we've realized that analytics are so beneficial to the reelection process, how we communicate with constituents and the way we relay information to the community.

Do you think Acoustic Analytics (formerly IBM Watson Customer Experience Analytics) delivers good value for the price?

Yes

Are you happy with Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)'s feature set?

Yes

Did Acoustic Analytics (formerly IBM Watson Customer Experience Analytics) live up to sales and marketing promises?

Yes

Did implementation of Acoustic Analytics (formerly IBM Watson Customer Experience Analytics) go as expected?

Yes

Would you buy Acoustic Analytics (formerly IBM Watson Customer Experience Analytics) again?

Yes

Red Hat OpenShift, Cisco 1100 Series Industrial Integrated Services Routers (IR1101), Cisco 4000 Series Integrated Services Routers (ISR 4000)
Acoustic Analytics is a great tool for digital marketers to understand the customer journey and make a profitable customer persona and increase their sales to the next level. has the great ability to integrate physical and digital transactions to build a complete customer journey.

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics) Feature Ratings

Multi-channel customer feedback collection
9
Product usage analytics
8
Customer experience dashboard
9
Customer journey mapping
9
Churn risk scoring
8
AI-powered recommendations
9
Website A/B testing
9