High value option for a simplified CRM solution
November 09, 2021
High value option for a simplified CRM solution
Score 7 out of 10
Vetted Review
Verified User
Software Version
ACT! CRM Cloud-based Standard
Overall Satisfaction with Act! CRM
ACT! CRM is our primary CRM across the entire organization. The service is really more used as a database (store of information) though than CRM (sales follow ups, etc.). The database of information is mission critical to every department.
- User Fields provide organized space for KEY info outside of just contact info
- Search feature within the database / CRM
- A bit clunky / old school looking compared to other platforms out there
- Running reports is a bit confusing
- Would like to see more direct user-customization capabilities
- Quick access to key database information is critical to our business
- Strong value overall with not needing a bunch of bells and whistles
- Salesforce.com, InsideSales.com / XANT PowerDialer for Salesforce (discontinued), Microsoft Excel and Pipedrive
ACT! CRM is more cost effective than like a Salesforce, but that is for a reason, it lacks a lot of the functionality that a Salesforce has. Pipedrive is actually another cost effective platform I've been evaluating as a potential ACT! CRM replacement. I like it's modern day look and feel versus ACT!.
Do you think Act! CRM delivers good value for the price?
Yes
Are you happy with Act! CRM's feature set?
No
Did Act! CRM live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Act! CRM go as expected?
I wasn't involved with the implementation phase
Would you buy Act! CRM again?
No