It's simple; client service is everything...
October 06, 2014
It's simple; client service is everything...

Score 10 out of 10
Vetted Review
Verified User
Software Version
Enterprise Edition
Modules Used
- Various
Overall Satisfaction with Act-On
We primarily use the email blasting capabilities, A/B functionality, and integration with Webex but have also used the SEO and web traffic tracking with success. Act-On has become very instrumental in our ability to reach existing clients and prospects through email and our website.
- The real highlight of our experience is working with Jacob Monserrat as our primary point of contact. Jacob is extremely well-versed in the capabilities and functionality of Act-On. Our business is built on client service, so Jacob's involvement in our implementation and use of Act-On has been very much appreciated. I would highly recommend Act-On to anyone looking for a great client service experience. They seem to hire and train people who place a high value on making a process simple without dumbing it down.
- I wish it was a little more consistent in dealing with the professional services (consulting) department.
- It is still early to tell how much of an impact Act-On can have from a revenues standpoint, but we've certainly adopted the software into our daily processes which says a lot for Jacob and the implementation team. Getting the program off the ground was very well managed by Act-On.
- marketo,HubSpot,Pardot Marketing Automation