Overall Satisfaction with Act-On
Our marketing department is using Act-On for email marketing (internal and external), lead nurturing campaigns, form development, web behavior tracking, lead scoring, and A/B testing of subject lines, content and form layout. It allows the marketing department to be more efficient by automating many tasks.
Act-On is integrated with Salesforce so our sales team uses it to review the behavior of their leads before making contact. They also use the daily website prospector report to monitor website interaction. Lead scoring helps prioritize which leads to contact first, making the best use of their time.
Act-On is integrated with Salesforce so our sales team uses it to review the behavior of their leads before making contact. They also use the daily website prospector report to monitor website interaction. Lead scoring helps prioritize which leads to contact first, making the best use of their time.
- Wonderful customer service. They are quick to respond whether via email or a phone call. They actively seek out answers from various sources (Tech Support, CSM, Engineers), not giving up until the issue has been resolved.
- The email composer is easy to use. Creating great looking emails without any HTML experience isn't an issue.
- The recent updates to segmentation are amazing. The flexibility of the custom logic feature makes creating complex segments easy.
- So many features to explore it can be overwhelming.
- Website prospector report isn't customizable on information shown and how often report is sent.
- No automated alerts when form submissions to Salesforce fail.
- Lead scoring allows sales to know which leads are most engaged and follow-up with those first.
- "Set-it and forget it" with automated programs! This is so efficient and allows marketing campaigns to run continuously.
- A/B testing allows for validation of design changes to improve conversion rates.
Act-On Feature Ratings
Using Act-On
30 - Marketing and sales use Act-On the most.
1 - With Act-On's great technical support you don't have to be a very technical person to support Act-On.
Using Act-On
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Segmentation
- Email Composer
- Automated Programs
- Searching for Contacts
- Adding Contacts to Opt-Out list
- Landing Page Editor
Yes, but I don't use it