Be weary of AC
October 12, 2019
Be weary of AC
Score 3 out of 10
Vetted Review
Verified User
Software Version
Small Business
Overall Satisfaction with ActiveCampaign
We use it as a sales and marketing CRM, but our success and support team trickles in there sometimes too. We also try to use it to calculate commission.
- Marketing automation (ok)
- Price
- That's literally all I can think of
- Product: built backward in a lot of ways and is incredibly unsmooth to work with
- Server goes down a lot
- Buggy as all get out
- Negative on where our engineers spend their time
- Negative on being able to hold a single customer record across all departments
- Positive on being able to have a task view (though this is basic for any CRM)
Infusionsoft was terrible for us, but other than Infusionsoft every other CRM product I've used seemed better (from a sales perspective) than AC. HubSpot I think is the nice middle between user-friendly and simple for a company of our size. Again, if you are smaller than we are AC might not be bad. It's a little buggy but not bad for a smaller business.