Overall Satisfaction with ActiveCampaign
We use ActiveCampaign to create opt ins forms and email automations. It helps with my lead generation and customer service. We are a small company and we do not have departments. Recently it has been great tool to use to add value to our clients experience. It has also helped with clients acquisition and leads generation.
- Very intuitive way to set up automations.
- Very customisable forms.
- Easy contact list editing and management.
- Great template available
- Forms could have more personalised background like pics.
- Videos played in the emails
- Much easier to link to website and generate links.
- Great with email marketing.
- Faster clients response
I just found it a much easier platform to use against others. Generally more intuitive. Great customer service. I did not expect the initial call to check if i needed any help with my set up.
Do you think ActiveCampaign delivers good value for the price?
Yes
Are you happy with ActiveCampaign's feature set?
Yes
Did ActiveCampaign live up to sales and marketing promises?
Yes
Did implementation of ActiveCampaign go as expected?
Yes
Would you buy ActiveCampaign again?
Yes
ActiveCampaign Feature Ratings
Using ActiveCampaign
1 - Well i use it personally to create value adding automations, leads collection forms and follow up/sales emails for offers.
1 - General understanding of lead generation softwares it is enough. I have started with no knowledge about this particular software and it didn't take long to get used to. There is a lot of informational material on the platform and the customer service is great in case you get stuck.
- Leads generation
- Promotional sales email
- Value adding sequences
- The way in groups or rates contacts
- More specific automations using different platforms features
Evaluating ActiveCampaign and Competitors
Yes - Mailchimp, i didn't find it as intuitive as active campaign.
- Price
- Product Usability
Active campaign has been referred to my by a friend of mine. After the initial trial i realised it is not too techy and easy to use
I would not change anything
ActiveCampaign Implementation
- Implemented in-house
Not sure - It was something new and no changes were required
- Learning
ActiveCampaign Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
No i didn't as it is not required
The initial set up call wasn't expected and i really like it and appreciated it.
Using ActiveCampaign
Pros | Cons |
---|---|
Like to use Relatively simple Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using | None |
- Create new forms
- Create new automations
- Reporting
- The site option