Overall Satisfaction with ActiveCollab
ActiveCollab is used by the client services department for communication with clients regarding their projects. Having a centralized platform for reviews allows all parties to be included in discussions and questions about their services.
- Easily add clients as guests and control the amount of access.
- Clients can start discussions and respond to existing discussions via email.
- Discussions have good formatting options to allow for improved readability.
- Individual comments cannot be linked to. This makes it more difficult to reference a comment or question.
- Unnecessary features cannot be turned off. Since we use it primarily for communication, it would be ideal to turn off tasks etc. that are not needed or be able to move discussions as the first screen.
- There isn't an easy way to set up different projects under the same client.
- A central communication portal is used to keep all members of the team informed as to the status of specific projects. All staff have access to read past discussions to enable contribution to the current discussion.
- We have found it difficult to get our clients to adopt usage of ActiveCollab for communication on a reliable basis.
- The cost per person is high when using it as a communication center.
ActiveCollab has similar features to Basecamp for both project management and communication purposes. However, Basecamp has a better interface for organization of projects within clients and allows for linking to specific comments. However, ActiveCollab is more affordable than Basecamp for businesses just starting out and/or a smaller team as they offer a lower cost entry level.
Do you think ActiveCollab delivers good value for the price?
Yes
Are you happy with ActiveCollab's feature set?
Yes
Did ActiveCollab live up to sales and marketing promises?
Yes
Did implementation of ActiveCollab go as expected?
Yes
Would you buy ActiveCollab again?
Yes