Item: ActivTrak
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

We put ActivTrak in place at our company as a tool to be able to see if someone is struggling with their productivity. We were lucky that this was in place when our entire company began working from home. It has made it so that we are able to feel comfortable with people working at home. I produce a report just showing the average productive hours for each employee each month. We use the tool to be able to support our staff better and find any outliers who may not be the right fit for our company.

Pros and Cons

Able to see what people are spending their time on.
Can decide ourselves what is productive or not productive time.
Tracks working hours so that we know when their work day begins and ends.

Would like to be able to create our own reports without having to extract data (easier).
Would like some additional alerts that we could base on activity.
Sometimes Google is listed if they searched with it instead of the site they are on. Too many items are lumped into Google.

Return on Investment

Have been able to let an employee go due to activities faster than we would have found otherwise.
Has helped our users see times of days that they are less productive.

ActivTrak Favorite Features

Dashboard - Provides a quick and easy way to look at the data
Screen shots - helps to determine what is being worked on

Employee Productivity

We can tell where people are spending their time. We use a VOIP phone system, so it even tracks their phone time as productive time. It also helps us to see how much people are using our CRM. They are supposed to be putting all of their info in it and it is very obvious when someone is not doing that.

Employee Engagement

It helps us more with who is or is not performing at an expected level.

Operational Efficiency

It shows us who is using our paid for products the most. This allows us to decide who gets priority when we purchase accounts or additional software for the company

Alternatives Considered

This was the only product that we evaluated. It did what we needed, so there was no need for us to look elsewhere.

Other Software Used

Crelate, Microsoft 365, Nectar

Key Insights

Do you think ActivTrak delivers good value for the price?

Yes

Are you happy with ActivTrak's feature set?

Yes

Did ActivTrak live up to sales and marketing promises?

Yes

Did implementation of ActivTrak go as expected?

Yes

Would you buy ActivTrak again?

Yes

Likelihood to Recommend

ActivTrak is great for making sure that people are actually working when working from home. It also helps to quickly find the people who are probably not a good fit for our culture. They are not putting in the same effort as other members of their team. For example, we are a sales-driven organization and we found a user who was setting up a Zoom meeting with only themselves so that it looked like they were working when they were not.

Support Rating

We have always had support when we needed it. We have reached out to them a few times and they have also reached out to us to see how well things are going for us. Better support than we have had on some other products that we use.

Usability

It is pretty easy to use once you learn it. In the beginning we did need to put in some time figuring out how to get the specific stats we were looking for. We also spend some time making sure the correct tools and websites were coded as productivity. Like with many products, you need to learn about it and then it is user friendly

ActivTrak has improved our insight into our organization's productivity

Overall Satisfaction with ActivTrak