ActivTrak for Employee Monitoring and Improvement
November 24, 2020

ActivTrak for Employee Monitoring and Improvement

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ActivTrak

We use ActivTrak to track and report on what our users are doing online. It tells us and them when a website is unproductive vs. actual work. It gets smarter every day and we use this data to create a reward system for actual work. We get to see where users are spending their time.
  • User activity monitoring.
  • Screenshot redactions.
  • When on boarding, plan to spend additional time to categorize your users' applications.
  • The data is available via flat file as soon as the next day. If you want to process your data in real time be prepared to invest addition time and costs.
  • It works - IT staff does very little to manage or maintain.
  • The data is used by managers to correct users that waste time.
We knew some users would check a personal email or similar. We did not realize how much users would all be attracted to news sites for updates of current events.
The data also highlights how long specific applications are used and the difference between average and top performance was borne out from this data. It corroborated that we have great employees and the things we ask them to do are the things that our office needs them to do.
I think this product got bought out or renamed - we used the old version. It constantly fought with antivirus, consumed a lot of computer resources (Server and Client) and we couldn't support our mission with a tool that was frequently not collecting data because it conflicted with AV.
We think that because that product had a keylogging component was why it was so difficult to whitelist and keep whitelisted. ActivTrak has no keylogger and it does not get quarantined by the same AV product.

Do you think ActivTrak delivers good value for the price?


Are you happy with ActivTrak's feature set?


Did ActivTrak live up to sales and marketing promises?


Did implementation of ActivTrak go as expected?


Would you buy ActivTrak again?


Support is very easy. Live chat or a ticketing system. The support is helpful and kind.
They are experts in their software and with the Employee Activity Tracking space; they know how to make it do what you want it to do and they'll help you do it. We've used their support sparingly. We've found that the software is powerful and feature rich; but also, has great documentation and support is there when we still are needing a nudge.
The IT department manages the classifications of sites and applications as well as installing the software and keeping track of licensed user count.
We set up managers to use this data, get reports, and stay out of the way of those management conversations with their direct reports.
ActivTrak works great when users are in charge of what they work on next. When users drive the workflow, they sometimes dive down a rabbit hole that provides little to no return. Like when you get lost researching on Wikipedia and keep opening tabs. ActivTrak is flexible enough to remind users that what they are doing isn't permitted or that they've had a few minutes already and are getting off in the weeds.

ActivTrak Feature Ratings

Automated data collection
Data analysis
Pre-built content
Data management
Self-service insights