Great Solution for Productivity Management
November 23, 2021

Great Solution for Productivity Management

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ActivTrak

As with many impacted by the onset of the COVID pandemic, we fast-tracked remote access capabilities for essential staff to ensure ongoing business operations.
This access was increased to allow extended staff to work remotely. Initially,
we focused on ensuring remote staff [was] capable of providing the expected
level of support and experience delivered with every interactive engagement. We found over the course of time, remote employees
felt disconnected and the challenges they faced left them feeling stranded. Based on internal feedback, we implemented
ActivTrak to assist in identifying and designing coaching opportunities to increase
employee morale. This allowed our organization to gauge the level and potential
of employee burnout as a way to provide managerial support and encouragement to
each individual working remotely.
  • Dashboard view of overall status of employee and team statistics
  • Insight reporting of workload balance
  • Coaching summary
  • Latency in loading information
  • Overview of remote staff performance
  • Detail on staff activity
  • Understanding application utilization metrics
  • Dashboard views
  • Reporting capabilities
  • Flexibility with configuration options
With ActivTrak, we have found opportunities to improve the level of engagement with remote staff without losing touch (compared to daily in-person interactions). This allows our management team to continue to focus on managing all staff with consistency and monitor application utilization levels (productivity is based on actual output metrics which can only be obtained through specific role-based applications).
The visual dashboards and reporting metrics allowed us to view the amount of time in a given day remote staff [is] actually performing their job duties and to better identify over-extending hours in lieu of increasing production efforts. Although this is often seen as a positive, the impact may reflect negatively on an employee's personal wellbeing.
The product allows our teams to work independently based on projects, goals, and strategic opportunities yet manages those same teams to ensure each aspect is met. This includes managing project workloads based on application utilization, ensuring goals line up with expected hours (avoiding overexertion), and providing insight into employee activity levels.

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ActivTrak has provided insight and identified technical challenges related to remote staff capabilities, which has helped track outages from a remote support standpoint. We also measure workload balance to avoid employee fatigue and review productivity reports as a whole to ensure they line up according to the role. Coaching is also used to provide options on how to address employee engagement and to improve collaboration.

ActivTrak Feature Ratings

Automated data collection
Data analysis
Pre-built content
Data management
Self-service insights