Great Solution for Productivity Management

As with many impacted by the onset of the COVID pandemic, we fast-tracked remote access capabilities for essential staff to ensure ongoing business operations.
This access was increased to allow extended staff to work remotely. Initially,
we focused on ensuring remote staff [was] capable of providing the expected
level of support and experience delivered with every interactive engagement. We found over the course of time, remote employees
felt disconnected and the challenges they faced left them feeling stranded. Based on internal feedback, we implemented
ActivTrak to assist in identifying and designing coaching opportunities to increase
employee morale. This allowed our organization to gauge the level and potential
of employee burnout as a way to provide managerial support and encouragement to
each individual working remotely.

With ActivTrak, we have found opportunities to improve the level of engagement with remote staff without losing touch (compared to daily in-person interactions). This allows our management team to continue to focus on managing all staff with consistency and monitor application utilization levels (productivity is based on actual output metrics which can only be obtained through specific role-based applications).

The visual dashboards and reporting metrics allowed us to view the amount of time in a given day remote staff [is] actually performing their job duties and to better identify over-extending hours in lieu of increasing production efforts. Although this is often seen as a positive, the impact may reflect negatively on an employee's personal wellbeing.

The product allows our teams to work independently based on projects, goals, and strategic opportunities yet manages those same teams to ensure each aspect is met. This includes managing project workloads based on application utilization, ensuring goals line up with expected hours (avoiding overexertion), and providing insight into employee activity levels.