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Activtrak for remote employees.
Updated December 06, 2022

Activtrak for remote employees.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ActivTrak

We have been using ActivTrak for about three months now. It has been helpful to track our team's progress and monitor their use of our apps and programs. While ActivTrak does monitor our team's work, it does not feel invasive and still gives our team some privacy compared to some other programs offering the same service as ActivTrak.
  • Track employees.
  • Reporting
  • Easy to use
  • Create employee tracking schedules
  • Remote desktop tracking without having to register another user.
  • Installation ease
  • Remote desktop tracking
  • Productivity tracking.
  • Productivity tracking has been the most useful part of ActivTrak.
A lot of our employees are remote, so it is nice to check in on what they are doing day to day and ensure that they are being as productive as they can be.
Not applicable.
Not applicable.
Not applicable.

Do you think ActivTrak delivers good value for the price?

Yes

Are you happy with ActivTrak's feature set?

Yes

Did ActivTrak live up to sales and marketing promises?

Yes

Did implementation of ActivTrak go as expected?

Yes

Would you buy ActivTrak again?

Yes

It is well suited to track employee use of their company computers and monitor their progress and productivity, especially in a remote environment.

ActivTrak Feature Ratings

Workforce Analytics
6.5
Automated data collection
6
Data analysis
7
Benchmarking
5
Pre-built content
7
Data management
7
Self-service insights
7

Using ActivTrak

60 - Sales, quality control, closing operations.
3 - Operations, IT, managers.
  • Track employees
  • Track productivity
  • Manage remote teams
  • Productivity reporting
  • Metrics
  • Team management
  • Recognition programs
Activtrak has been very helpful for us to manage our remote teams. We would like to see activtrak continually add new features and stay competitive with other companies that offer similar services.

Evaluating ActivTrak and Competitors

  • Price
  • Product Features
  • Product Usability
Would not change evaluation or selection process.

ActivTrak Implementation

There should be a way to automatically implement the system without giving users the opportunity to accept or deny the program on their computers.
  • Implemented in-house
  • Getting users to accept the platform on their computers.

ActivTrak Training

  • No Training
Yes. Activtrak has many training/learning materials/documentation online.

Configuring ActivTrak

I was not involved in the configuration but did not receive any feedback that it was difficult.
Read the training documentation that Activtrak provides online.
Was not involved in this process.

ActivTrak Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Support understands my problem
Support cares about my success
Quick Initial Response
None
No, we have a team in house that is familiar with the product.
Installation was easy with activtrak's assistance.

Using ActivTrak

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Consistent
Quick to learn
Convenient
None
  • Reporting
  • Tracking
  • Remote desktop tracking
It is easy to use after some use of the platform and reviewing training modules.

ActivTrak Reliability

The product's overall scalability is good as our team grows. We would like to see updates to meet market demands.
Have not experienced any outages or application errors.
Have not received any issues with Activtrak's performance in regard to loading pages, reports, or other systems.

Integrating ActivTrak

Not applicable.
  • Not applicable.
Not applicable.
  • Not applicable.
Not applicable.
  • API (e.g. SOAP or REST)
Not applicable.
No advice at this time.

Relationship with ActivTrak

Vendor was responsive and easy to work with.
The vendor has been easy to work with, even after the sale.
Not sure.
No tips or advice at this time.

Upgrading ActivTrak