ActivTrak offers peace of mind!
March 15, 2023

ActivTrak offers peace of mind!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ActivTrak

Just like many businesses, we were faced with having employees work from home due to the pandemic. It was hard to know if staff was productive and another business recommended ActivTrak. Within days of implementing the service, we had an employee demand to be allowed to work from home full time. We allowed it on a trial basis and with ActivTrak we were able to conclude that that particular employee's productivity dropped significantly. We've also utilized it with staff in office to determine who was really as busy as they claimed to be and who was spending a significant amount of time on personal tasks (shopping, news articles, personal correspondence). We were also able to use the service to shut down access to certain websites on company owned computers. ActivTrak has been a game changer in our business as it allows us to readjust workloads, determine if an "overloaded" employee was really overloaded, and allowed us to let employees work from home with the ability to know they are truly conducting business.
  • Segmenting different user groups
  • Track time spent in different productivity categories
  • Blocking Websites
  • Classification of subpages for domains
  • Reclassifying websites/applications
  • We have been able to cut down on employee time theft.
  • Identified those with inefficient workflows and implemented better processes.
  • We love that we can block access to websites. This has had a huge impact on employee time theft.
  • The ability to pull metrics and show both employees and the owner where staff are spending their time has allowed us to be more flexible with staffing. We don't guess where employees are spending their time, we know.
We had a couple of employees that claimed they were too busy to help other staff with certain tasks. This claim has been asserted for years. When we implemented ActivTrak, we started to notice that a lot of time was spent on personal tasks (close to 3 hours a day for one employee). These were seasoned employees with a lot of knowledge. We were able to have open discussions about expectations and that we could see what they were doing. We were able to block the problematic websites and redirect energy toward conducting business. We were also able to identify inefficient processes and spend some time with one on one training to better manage time and workload. An example of this is that we have an employee that would physically print documents and then scan them to email them. We were able to identify that this was happening and train them to save the document as a PDF and then email it.
We do not have the package that gives us the metrics on burnout risk, etc. We have been able to use the analytics to decide who can handle accounts that might require more time spent on them.
We can tell how often certain applications are used. In the past, we've invested in technology that we thought would really help our team and relied on feedback as to if it was being used. With ActivTrak, we can tell which users are actually using applications and how much they are using them. We can then determine how many licenses we really need to maintain.

Do you think ActivTrak delivers good value for the price?

Yes

Are you happy with ActivTrak's feature set?

Yes

Did ActivTrak live up to sales and marketing promises?

Yes

Did implementation of ActivTrak go as expected?

Yes

Would you buy ActivTrak again?

Yes

It's a great tool to help monitor both in office employees and work from home employees. We have peace of mind that employees are staying on task during work hours. Since this tracks every process on a computer instead of just mouse movement, it has helped identify inefficient processes that an employee may be using. We can also identify who has really streamlined their workflow.

ActivTrak Feature Ratings

Automated data collection
10
Data analysis
10
Pre-built content
10
Data management
10
Self-service insights
10