Overall Satisfaction with Acuity Scheduling
We use Acuity Scheduling to schedule appointments with market research participants. It is helpful not only for tracking the status of participants, but also for sending reminder emails and texts. It is an order of magnitude easier than previous tools we were using to remind participants about upcoming appointments and as a result saves a ton of manpower.
- The reminder system is well thought out and touches all the bases we need
- The scheduling interface is the easier one we've seen (we don't use the client portal)
- The UI is easy enough to use that I can hand off tasks to employees quickly and easily
- The new UI feels like a step backwards. Fonts are larger and elements overall take up more space than they previously did, which hampers usability
- Would appreciate it if there were more tools built around ignoring client portal scheduling. It's hard to find scheduling systems that don't emphasize client self-scheduling these days
- Even more flexibility with the reminders system would be appreciated.
- Absolutely massive ROI via freeing up manpower. If you're not using a scheduling app, you're throwing money away
- Clear, consistent messaging for participants ensures they're always getting accurate info and we're not stressed about an errant AM or PM
- We have a few times screwed up getting an appointment type in the right email template. If your appointment types are varied or change a lot, there's a lot of work to do to ensure reminder emails are correct.
I don't recall specific scheduling tools I looked at, but I looked at a few dozen. Time and time again I was unsatisfied. UIs were less intuitive. Client-based scheduling was emphasized. There were many more options than I needed. The reminder templates were poor or unable to be properly customized to fit my needs. Acuity was by far the most appealing solution.