Item: Acuity Scheduling, a Squarespace company
Rating: 9
Author: Lindsay Frey

Use Cases and Deployment Scope

We use Acuity on our Squarespace website to allow new leads to independently schedule a consultation, and we use it to schedule all client sessions and staff interviews. When we have a seasonal promotion, we'll also create a special scheduling page to allow clients to book sessions at a promotional price. I link it to my work iCal calendar so that if I schedule anything else via my phone or laptop–a meeting, networking, or volunteer event–it will automatically block off that time a client sees on our Acuity availability.

Pros and Cons

Acuity lets you create groups of different types of appointments and create separate availability for each group.
Customers can pay directly through Acuity when they schedule, or you can choose to not require payment.

I would like more advanced capabilities for blocking off time *between* appointments, depending on the *type* of appointment. It's not very easy to understand how to use this feature.
When looking at the 'week' calendar view, it would be nice to be able to keep scrolling forward through the days & weeks, instead of having to click through to the next week.

Return on Investment

By using Acuity Scheduling in conjunction with intake forms, we were able to 100% automate the new client scheduling process and eliminate 20 phone consultations (15-30 minutes each) per year.

Support Rating

Acuity has a hilarious brand voice. They're one of only 4-5 email newsletters I'm excited to read, and it's always a pleasure interacting with their great customer service!

Key Insights

Do you think Acuity Scheduling, a Squarespace company delivers good value for the price?

Yes

Are you happy with Acuity Scheduling, a Squarespace company's feature set?

Yes

Did Acuity Scheduling, a Squarespace company live up to sales and marketing promises?

Yes

Did implementation of Acuity Scheduling, a Squarespace company go as expected?

Yes

Would you buy Acuity Scheduling, a Squarespace company again?

Yes

Other Software Used

Squarespace, G Suite, Dubsado

Likelihood to Recommend

I think Acuity Scheduling presents a very professional face for your business when scheduling anything with customers. If you're spending time on the phone talking with clients trying to coordinate schedules, it saves a ton of time to be able to send people to your 'scheduling page' instead to select an appointment. But if your schedule changes every week, you just have to make sure to update your availability regularly so it's accurate.

Stop waiting to implement an online scheduling feature!

Overall Satisfaction with Acuity Scheduling