Item: Acuity Scheduling, a Squarespace company
Rating: 8
Author: Cheri Merz

Use Cases and Deployment Scope

I use Acuity Scheduling, a Squarespace company, to allow prospects, clients, and colleagues to schedule appointments with me without the back and forth of both of us searching our calendars for openings. It allows me to create different types of appointments with different amounts of time set aside for them, to charge for some appointments and not for others, to display certain types of appointment publicly and others only by sending someone a link to it. In other words, it's extremely flexible. I can also upgrade for a month if I need to bring on other coaches for a special event and allow them to be scheduled in their own time zone and downgrade again when it's just me.

Pros and Cons

Integrates with Zoom
Shows appointment times in the time zone of the person scheduling the appointment
Integrates with Google Calendar

I would like to see the option to limit the number of each type of appointment rather than all appointments for the day
User interface for appointment types can be confusing if there are several types
Calendar view is confusing, as it repeats the appointment information for each time increment instead of blocking the entire time slot with one information block.

Most Important Features

Integration with Zoom and Google Calendar (they also integrate with iCal and Outlook
Affordable
Highly flexible

Return on Investment

The ability to rapidly respond to my previous scheduling app dropping my account
The ability to supply an easy URL when speaking to people about making an appointment
My previous app was free

Alternatives Considered

Calendly does not play nice with my email provider. As soon as I click the accept button, the email disappears with all information--it isn't in Trash, Spam, the Inbox, or anywhere else. There isn't usually a way to automatically add the appointment to my calendar. If I am not careful to manually transfer the appointment information, then I'm going to miss the appointment. While that affects me as someone who has scheduled on someone else's Calendly account, it's so annoying that I would never use Calendly myself.

Key Insights

Do you think Acuity Scheduling, a Squarespace company delivers good value for the price?

Yes

Are you happy with Acuity Scheduling, a Squarespace company's feature set?

Yes

Did Acuity Scheduling, a Squarespace company live up to sales and marketing promises?

Yes

Did implementation of Acuity Scheduling, a Squarespace company go as expected?

Yes

Would you buy Acuity Scheduling, a Squarespace company again?

Yes

Other Software Used

Zoom

Likelihood to Recommend

I started using Acuity as recommended by an event support company for its ability to add other users for special events. For my regular calendar, I used a free app, but when that app lost my account information, I moved everything to Acuity. The learning curve was fairly significant, which is saying something, because I regularly teach myself new software applications. However, I'm now quite satisfied with Acuity except for the main issue, which is that I'd like to individually limit the number of appointments for each appointment type.

Almost Perfect

Overall Satisfaction with Acuity Scheduling, a Squarespace company