Overall Satisfaction with Adaptive Suite
Our organization uses Adaptive Insights across multiple locations and departments. We use it for planning (budgeting) purposes and helps us to eliminate formula and other errors prone to spreadsheet use.
- Adaptive has excellent, quick, and free customer service support for customers.
- Adaptive Model Management allows Finance Administrators to quickly updated organizational structure or restructure and the changes are effective instantaneously.
- Adaptive's Engineering team was able to quickly and accurately design and executive requested implementation parameters for data extraction from our source system, which allows each user to view budget to actual results in Adaptive Reporting.
- Adaptive continuously improves its products and solicits customer input. Throughout the year, they allow customers to vote on desired improvements/enhancements and the selected improvement/enhancement is released within the year.
- Formulas are based on proprietary language syntax. With the help of built-in formula assistance, an Administrator or User can develop formulas. However, the syntax appears complicated.
- Pricing can become cost-prohibitive for 100+ user logins.
- Currently, Adaptive sends email blasts to communicate product improvements or new releases. With increased email spam, this results in lost or deleted email communication. Quarterly or Monthly local seminars providing continuing education would be helpful for customers to remain apprised of product improvements while also allowing learning opportunities for certified and un-certified professionals.
- We have eliminated nearly all user errors in our budget preparation process.
Our department has more time for strategic analysis and we spend less time on quality review and accuracy review.