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Stop with paper and manual signature, it is time to move for electronic solution as Adobe Sign
Updated June 24, 2022

Stop with paper and manual signature, it is time to move for electronic solution as Adobe Sign

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Adobe Acrobat Sign

Adobe Acrobat Sign is a suite of Adobe family and it is used by individuals to sign pdf files online. We found out about this tool about 2 years ago: as during the Covid period everybody worked at home remotely there was no possibility to sign manually the document. So we introduced a new way of the approval process. Instead of printing documents and putting signatures, we learned to use Adobe to transform documents into pdf, and then with Sign, we exchange these files by email for an electronic signature
  • Electronic signature functionality
  • reviews of signatures
  • keep log / audit of signatures
  • Edit document PDF is not easy
  • no cost for printing
  • no time anymore to knocking door and ask for a signature
  • no cost for ship document to outside offices
Adobe Sign is very simple to use and it is userfriendly for most of my colleagues. So, at the moment I don't yet call or contact the ServiceDesk for help or any type of support.
Adobe Sign is very easy to install and work on my computer. Also from tablets or Ipad, we don't meet any issues. You can easily open the pdf files, set the destinations, and send for signatures. You get immediate feedback about signatures or missing ones.
As described at the beginning, the introduction of smart work and the lockdown for Covid open us the opportunity to find a new/smart/cheaper/secure way to sign the document. All the financial documents or the contracts or purchase orders are now managed electronically and which means increased productivity and efficiency.

Do you think Adobe Acrobat Sign delivers good value for the price?

Yes

Are you happy with Adobe Acrobat Sign's feature set?

Yes

Did Adobe Acrobat Sign live up to sales and marketing promises?

Yes

Did implementation of Adobe Acrobat Sign go as expected?

Yes

Would you buy Adobe Acrobat Sign again?

Yes

We are using both DocuSign and Adobe Sign. Both solutions are very valid for our scope, the replacement of manual process with electronic workflow. I think that if you must choose between DocuSign and Adobe Sign you have to look at the price (every month it changes or there is a new offer ) at your time and for additional features that your Company could be needed
I think that the electronic signature process should be implemented in all companies, the manual signature on the printed documents is the past. In this scenario, Adobe Sign is one of the best tools.

Adobe Sign Experience

I can confirm that Adobe Acrobat Sign help our organization to simplify the workflow of signature for internal document and for purchase offer. It help also to reduce cost because all documents are now digitally and no more request the print out. Other factor is reduce cost if you need ship document by ppt
At the moment Adobe Acrobat Sign is not integrated with our internal tools (for example SAP or Sales Forces) because our initial goal was an alternative way for signature of document.
Of course we will work with our IT department in order to optimize new workflow and probably we will integrate it with third tools
Adobe Acrobat Sign is very easy and user-friendly tool that help with few steps to replace old workflow of signature with new one electronic
Again, this tool help us to reduce the print out of document, help to save time for no asking manual signature to people, help to reduce cost because no stamp are more required to ship document for remote user.
Everything is now electronic for our signature workflow

Using Adobe Acrobat Sign

10 - 
QA&RA Department
ALL Assistants of Managers
Purchase Department
2 - 
In our organization we have 2 IT people dedicated for Service Desk and Support to users.
Sincerely most of people that are using Adobe Acrobat Sign didn't request any support because it is very easy to use.

  • Legal Document
  • Training course
  • Offers from Vendor and PO approval
  • Signature of attendees of meetings (onsite or by remote) are now managed electronically
  • Signature of trainers/attendees of courses (onsite or by remote) are now managed electronically
  • We would like to expand this system also for our sales forces
Adobe Acrobat Sign satisfy very well our requirement and now it makes part of our internal procedures/workflow
Of course we will never came back to manual management of signature or print out document or spend money to ship document for sign

Evaluating Adobe Acrobat Sign and Competitors

  • Product Reputation
  • Prior Experience with the Product
Adobe Acrobat Sign is a product of Adobe family. As Adobe is a great company and its products are very well, we trust when we looked for a tool developed by them.
Moreover, we read a lot of positive comments on its usage and installation.
If I had to do it again, I will do the same because we choose a great product

Adobe Acrobat Sign Implementation

no complaints from IT dept or from our customers
  • Implemented in-house
Change management was minimal
  • no issue met during setup from our IT

Adobe Acrobat Sign Training

  • No Training
the product is very easy to use.
Our customers didn't request any specific training or long support

Configuring Adobe Acrobat Sign

We think that the configuration of Adobe Acrobat Sign was very easy for our initial scope.
We were looking for a tool that help us to sign digitally the document
"unfortunately" we don't have any recommendations or "best practices" to share for configuring Adobe Acrobat Sign because "Fortunately" it was very simple.
No - we have not done any customization to the interface
No - we have not done any custom code
we didn't do any customization or added any interface to other tools

Adobe Acrobat Sign Support

ProsCons
Quick Resolution
Good followup
Problems get solved
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
We didn't purchase the premium support for Adobe Acrobat Sign because
-we had limited budget
-it is no classified as critical business tool for our company
fortunately I haven't yet have needed to call them for support

Using Adobe Acrobat Sign

ProsCons
Like to use
Easy to use
Well integrated
Quick to learn
Convenient
Feel confident using
Unnecessarily complex
  • electronic signature of document
  • it is very well integrated with PDF file
  • audit and log of signatures
  • at the moment I didn't find any difficult to use it for my scope
Yes, but I don't use it

Adobe Acrobat Sign Reliability

At the beginning we assigned Adobe Acrobat Sign just to Purchase Office Department because at that moment we needed a tool that supported us to avoid manual signature and was compliance with remote working.
Now we are using it also in other situation because it help us with time and we can also reduce cost
The Adobe Acrobat Sign's availability is not a problem because you can buy it in very easy way by Internet.At the moment we never meet any error or unplanned outages with it.
The Adobe Acrobat Sign's performance are excellent.
When we send electronic document by email for signature all the customers receive it regularly, nobody has any issue to open it and the signature phase was very easy. The user-friendly aspect of this product reduce or reset the call for IT support

Integrating Adobe Acrobat Sign

I cannot rate because we didn' t do any integration and there is no plan for the future
  • no integration at the moment
no integration at the moment
  • not in scope at the moment
no idea at the moment

Relationship with Adobe

you can do anything by Internet
no customized terms
no, you can manage easily by web

Upgrading Adobe Acrobat Sign