Adobe Campaign: A Solid Solution for Managing Integrated Campaigns Across An Organization
May 20, 2021

Adobe Campaign: A Solid Solution for Managing Integrated Campaigns Across An Organization

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Adobe Campaign Standard – SaaS

Modules Used

  • Message Center
  • Offers/Interaction Management
  • Transactional Messages
  • Landing pages

Overall Satisfaction with Adobe Campaign

We use Adobe Campaign across the Digital Marketing team, with Paid Search, Email Marketing, SEO, and Social Media. Campaign helps the teams to communicate effectively and coordinate aspects of campaigns like ad copy, emails, and keywords to focus on. Campaign also provides features that integrate with AEM personalization, which allows us to tailor the message for the specific customer we are targeting.
  • Integrates well with AEM and third party apps
  • Excels at personalization
  • Helps coordinate all aspects of a campaign
  • The UI can at times be difficult to navigate
  • There is a strong preference (obviously) for other Adobe products. Better integration with other tools
  • Not as many research-oriented opportunities
  • Better CTR on many of our campaigns
  • Ability to target a more accurate contact list
  • More personalized content
Adobe Campaign is different from these products in that is much more all-encompassing and is able to manage more aspects of a campaign than these more singular-tracked platforms.

Do you think Adobe Campaign delivers good value for the price?

Yes

Are you happy with Adobe Campaign's feature set?

Yes

Did Adobe Campaign live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Adobe Campaign go as expected?

I wasn't involved with the implementation phase

Would you buy Adobe Campaign again?

Yes

Adobe Campaign provides a clean UI that enables all members of a team - even the non-technical - to utilize its full functionality. While the navigation can at times feel a bit heavily laden (ie. packs a lot of functionality), learning it is not extremely difficult.
Support is heavily dependent on the contract you have with Adobe. At the most basic level, Adobe provides online learning and tutorials that any organization is able to use. These self-service modules are very helpful, and can help answer more 'platform 101' type questions. On the other end of the spectrum is Adobe managed services, which is essentially more dedicated and deeper support.
Adobe Campaign excels in coordinating integrated marketing campaigns that utilize 3 or more channels. It can be used for singular channel campaigns, but that's not where its full abilities lie. In addition, organizations that use campaign would benefit from using other Adobe products, as it integrates best with them.

Adobe Campaign Feature Ratings

WYSIWYG email editor
6
Dynamic content
7
Ability to test dynamic content
3
Landing pages
8
A/B testing
8
Mobile optimization
8
Email deliverability reporting
7
List management
8
Triggered drip sequences
8
Calendaring
8
Dashboards
7
Standard reports
8
Custom reports
8
API
6
Role-based workflow & approvals
8
Customizability
8
Integration with Salesforce.com
7
Integration with Microsoft Dynamics CRM
8