A great tool, except for the UI

The interface looks a little bit outdated. I am not really a big fan of this UI which orbit around the enterprise solutions of Adobe which is always the same but customised on that tool. The learning curve is quite steep and to find what you need you will for sure need some time to adapt. If the interface would be totally remade from the scratch for the special needs of this application would probably the definitive solution and be a killer app. Also considering the price tag I would say that this need feels even more urgent.

Yes, you can interact with Adobe, also it depends a lot in your level of partnership with them in which kind of support you can expect. But in general the platform have a huge userbase which makes the life easier, but unfortunately when you have for instance to prepare for a certification there is no real preparation except yours, yes, you could follow their courses, but they are too much time consuming and the concept of hours listening to someone explaining you step by step what to do it’s a little outdated.

It would be perfect to organise a mass market campaign, but totally wrong for managing single interactions with the customers. Still, one of the good thing is the possibility to customise the platform to your needs, even if in the last versions became basically not possible (for what I know).