Item: Adobe Connect
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

A decent product for online training of new staff. Screen share feature is good. You can share documents as well as links. There is an option to access multiple chats and also take polls. Whiteboard feature also comes a lot in handy. You can also have a control over the screen layout for other viewers.

Pros and Cons

Online training.
Polls or questionnaires.
Sharing documents and links on the go.

Can’t set a virtual background.
No option to call the ones attending.
Troubleshooting can be improved.

Return on Investment

Employee engagement.
Easy training sessions.
Whiteboard helps a lot.

Alternatives Considered

Zoom, Cisco Webex Meetings and Google Hangouts Meet

Adobe connect is cheaper than Zoom. There are so many features like multiple hosts and presenters who can collectively take over the meetings. You can also create polls or questionnaires in the form of quizzes. There is also a chat option. User engagement can easily be figured out like who is paying attention and who isn’t.

Key Insights

Do you think Adobe Connect delivers good value for the price?

Yes

Are you happy with Adobe Connect's feature set?

Yes

Did Adobe Connect live up to sales and marketing promises?

Yes

Did implementation of Adobe Connect go as expected?

Yes

Would you buy Adobe Connect again?

Yes

Other Software Used

Zoom, Google Hangouts Meet, Cisco Webex Meetings

Usability

I gave it an 8 because although it’s a decent product but still it lacks few things. There are so many things that you need to keep in mind to use it. Not too easy to use as compared to others like: Zoom. Bandwidth is a big challenge as other programs can make it lag. Unusual system freeze occurs which makes users restart the meetings.

Support Rating

Quality of support is average in my opinion. Since you are using free version they won’t be very much bothered about the troubles you are facing while using this software. Although it already possesses so many drawbacks and missing features which need to be improved. Half of the customer issues will be solved automatically.

Likelihood to Recommend

Firstly this is a free software so you can basically use it for online trainings or meetings and save money instead of buying some costly products. It provides most of the basic features and since it’s a free software don’t expect too much. You have options to share documents and links with other participants however some features are lacking. Also there are lot of bugs sometimes.

A decent web conferencing platform

Overall Satisfaction with Adobe Connect