Item: Adobe Connect
Rating: 6
Author: Verified User

Use Cases and Deployment Scope

I have used Adobe Connect to host webinars for training programs we provide. We have always offered webinars for training, but COVID caused us to shift everything on-line for a season. Connect has allowed us to provide training to a large number of people all at one time without having to travel when were not able to do so.

Pros and Cons

I like how Connect's pods are clearly separated on the screen so webinar attendees have everything broken out nicely for them to see.
Connect allows us to easily mute and unmute individuals by looking at that pod where a bunch of names are displayed.
Connect allows us to be able to upload all materials (Power Points, other documents, etc) before the webinar and then pull them up as needed during the webinar. It also allowed us to do other things on our computer when hosting a webinar. Some other webinar platforms "take over" your computer and limits being able to multi-task.

At our organization we ended up having to connect a separate phone/audio line that allowed people the option of listening by phone. We don't need to do that with Zoom.
Uploading files seemed to take a decent amount of time using Connect, which meant we needed to start preparing for webinars sooner than what we wanted to.
Connect seemed to freeze up quite a bit on us while we have not had that issue when using Zoom as much.

Return on Investment

Adobe Connect provided us an effective platform to host webinars in an accessible fashion. However, the price was pretty significant compared with Zoom.

Alternatives Considered

Zoom Webinars

I think Captivate stacks up against Zoom well. In particular we chose Connect for its accessibility features. As an organization we need to make sure everything we produce/push-out is accessible.

Key Insights

Do you think Adobe Connect delivers good value for the price?

Not sure

Are you happy with Adobe Connect's feature set?

Yes

Did Adobe Connect live up to sales and marketing promises?

Yes

Did implementation of Adobe Connect go as expected?

I wasn't involved with the implementation phase

Would you buy Adobe Connect again?

Yes

Other Software Used

Adobe Premiere Pro, Adobe After Effects, Adobe PhotoShop

Likelihood to Recommend

I think overall I felt very comfortable using Connect. Web accessibility is of utmost importance to my organization and we were able to hire live captioners and then connected to a captioning to provide the service with no issues for the most part.

As far as getting people used to using Connect for attending webinars, we often had to provide a tech intro. I think, part of this is because people are not as familiar with it compared with Zoom. Zoom's layout is more common for people and I think they feel comfortable with it more.

Usability

Once I got used to Connect is was very simple and intuitive.

Adobe Connect Allows for Nice Accessibility for Webinars

Overall Satisfaction with Adobe Connect