Trusting the journey with the best analytical tool which requires more skills to use
January 19, 2022

Trusting the journey with the best analytical tool which requires more skills to use

Pramit Sharma | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Adobe Customer Journey Analytics

Our customer's insightful journey check. It is a good way to follow up on customer reports and services. Getting feedback from them in the general encounter with the service we offer. Data collection and solution to complex data. It has eased our daily analysis and prediction. We also use it to track websites.
  • Data extraction is done accurately and too fast.
  • Reporting and creation of different segments to solve that.
  • Allowing support in different dashboards is also an added advantage.
  • Just a bit complex to comprehend.
  • Making complex data solutions manageable.
  • The solution to email traffic.
  • Linking data with different sources has been made easier.

Do you think Adobe Customer Journey Analytics delivers good value for the price?

Yes

Are you happy with Adobe Customer Journey Analytics's feature set?

Yes

Did Adobe Customer Journey Analytics live up to sales and marketing promises?

Yes

Did implementation of Adobe Customer Journey Analytics go as expected?

Yes

Would you buy Adobe Customer Journey Analytics again?

Yes

Adobe Campaign, Adobe Real-Time Customer Data Platform, Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
It is a good tool to check on the customer journey. Involving them directly and provision of support. Secondly, it is an analytical tool that will manage all your complex data help in analytics, and create very friendly reports. The user interface is friendly but the features are not that easy to comprehend.