Item: Adobe Experience Manager
Rating: 9
Author: Matthew Weissman

Use Cases and Deployment Scope

[Adobe Experience Manager] is the new website CMS at our organization. It is mostly being used by the development teams at the moment as we roll out the new platform. Eventually, end-users will be able to author content and publish pages directly.

Pros and Cons

Scalability
Deep integrations with the larger Adobe Marketing ecosystem
Best in class digital experience

High learning curve for development
Used by marketers but requires high engineering resources to develop

Return on Investment

[We have fewer] manual processes.
The component structure allows easy creation of fit-for-purpose templates that once created are easy to roll out to users (time-saving).

Usability

7

For end-users, it's pretty easy to spin up content. But the development of the templates and backend structures requires development resources not all organizations have.

Key Insights

Do you think Adobe Experience Manager delivers good value for the price?

Yes

Are you happy with Adobe Experience Manager's feature set?

Yes

Did Adobe Experience Manager live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Adobe Experience Manager go as expected?

No

Would you buy Adobe Experience Manager again?

Yes

Likelihood to Recommend

[Adobe Experience Manager] is well suited for large complicated websites or for scenarios where you are delivering lots of content.

Support Rating

10

Adobe support is fantastic.

Adobe Experience Manager Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed Support understands my problem Support cares about my success Quick Initial Response	None

Best in Class Content Management System

Overall Satisfaction with Adobe Experience Manager