Good tool, but there are better solutions out there
January 26, 2023

Good tool, but there are better solutions out there

Anonymous | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Modules Used

  • Marketo Lead Management
  • Marketo Analytics

Overall Satisfaction with Adobe Marketo Engage

Marketo helps us run our background automation for our marketing program. We use it for everything from lead scoring and lead assignment to salesforce updates, enrichment, and campaign assignments. It helps us save time by automating the many processes we need for our department to function efficiently.
  • Easy navigation
  • Functionality & capabilities
  • UI/UX is outdated
  • Hard to pinpoint things that are broken
  • Product Launches
  • Lead Management
  • Prospecting / New Business
We use Marketo to assist with product launches by reaching out to new business contacts and informing them of our new features. The goal here is to drive growth in new markets. For lead management, we use this feature to help prioritize leads for our sales team to work or ensure they are working the most engaged contacts. As for prospecting and new business, we use this feature to drive interest and hopefully MQLs for our sales team to increase net new revenue.
Honestly, I miss hubspot. The userface is so much easier to manage. It's much more visual and intuitive. Their systems all integrate well with each other, where I run into issues with Marketo frequently. We also can't data load too many leads at once or it breaks Marketo. This is an issue we come into frequently when updating email opt-ins from events we run.

Do you think Adobe Marketo Engage delivers good value for the price?

Not sure

Are you happy with Adobe Marketo Engage's feature set?

No

Did Adobe Marketo Engage live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Adobe Marketo Engage go as expected?

I wasn't involved with the implementation phase

Would you buy Adobe Marketo Engage again?

No

I think Marketo is best suited for almost any marketing ops scenario. Where they fall short is their design capabilities within platform. I find it a little archaic and difficult to navigate.

Adobe Marketo Engage Feature Ratings

WYSIWYG email editor
Not Rated
Dynamic content
4
Ability to test dynamic content
3
Landing pages
3
A/B testing
3
Mobile optimization
3
Email deliverability reporting
8
List management
8
Triggered drip sequences
6
Lead nurturing automation
6
Lead scoring and grading
7
Data quality management
4
Automated sales alerts and tasks
3
Calendaring
3
Event/webinar marketing
Not Rated
Social sharing and campaigns
Not Rated
Dashboards
Not Rated
Standard reports
4
Custom reports
4
API
3
Role-based workflow & approvals
8
Customizability
5
Integration with Salesforce.com
5
Integration with Microsoft Dynamics CRM
Not Rated
Integration with SugarCRM
Not Rated